Buena Vista Holidays LTD Website Privacy Statement
Buena Vista Holidays Ltd is committed to ensure that all personal data processed by us is done so in accordance with the data protection laws and its principles, along with any associated regulations and/or codes of conduct laid down by the authorities and the local and European laws. We ensure the safe, secure, ethical and transparent processing of all personal data and have stringent measures to enable data subjects to exercise their rights. Our website Privacy Statement sets out what information we collect, how we collect it, what we do with it and how we protect this information.
Collection of personal data
Our primary goal in collecting personal information is to provide you with the best and most useful content to help improve your online experience. In order to process your booking, we collect personal details from you together with information we learn about you from your use of our. These details may include (where applicable) guest names, addresses, passport or Government issued EU National ID card numbers, telephone numbers, e-mail and IP addresses, credit/debit card or other payment details, travel behaviour. In some instances we may also collect information regarding medical conditions (only for guests who have special medical requirements) which may affect the chosen property.
We may use your personal information to identify you as a customer, to process your booking, to verify credit or other charge card details (if applicable) and to deliver relevant information to you in connection with your travel and any ancillary services which you may wish to avail of. For these purposes, we may transmit your personal information to our own offices, authorised agents, other carriers and service providers, credit and charge card companies, data processing companies working on our behalf and to government agencies. Some of these entities may be located outside the European Economic Area. Your personal information and any records relating to your air travel will also be retained for audit functions.
Sharing information about you
We follow strict security procedures in the storage and disclosure of guest information. Our security procedures require that we request proof of identity before we disclose sensitive information. We may disclose your information to trusted contracted companies who act as “data processors” on our behalf for the purposes set out in this Privacy Statement. We may also pass your information on to government authorities or enforcement bodies for compliance with legal requirements. For booking purposes, we may disclose your information to trusted third-party ancillary service providers such as hotel, car hire, tours and credit card providers for the purposes described in this Privacy Statement.
Direct marketing material
From time to time we may contact you with information regarding travel information and ancillary products via email or SMS. You will have the choice to opt-in or opt-out and we will provide opt-out options on all direct marketing material when you no longer wish to receive our marketing material.
To improve our service to you and to provide we use analytics software provided by a third party that generates an anonymous cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. Unless you are signed in to our website these cookies cannot be used to identify individuals; they are used for statistical purposes only. If you are logged in, we will also know the details you gave to us for this, such as username and email address.
Most Web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
Links to third party websites
When you book your accommodation online or access your personal profile you can do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted as it travels from your computer to the Buena Vista Holidays payment Engine, When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone.
If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and Buena Vista Holidays Ltd disclaim any responsibility in this regard.
You may request at any time a copy of the personal information held about you and request its correction or deletion. To obtain a copy of this information please forward the required documents by mail post, or in person.
For this purpose, you must provide the following documents:
• A signed request;
• A copy of your passport or national ID, so that we can verify your identity;
• A signed authority from any third party whose data you request on their behalf.
Upon receipt of your request and within one month of receipt, we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients, as well as a copy of such data.
Changes to this statement
If there are updates to the details of this Privacy Notification, we will post those changes and update the revision date at the top of this document, so you will always know what information we collect online, how we use it, and what choices you have.
If you have any questions about this Privacy Notification, wish to make a complaint or want to make an information request please contact us via email address at firstname.lastname@example.org.